Our tenants’ voices matter
Our tenants know more about their neighbourhoods and communities than anyone. The only way for us to get closer to what truly matters to tenants is by involving them deeply in the decisions that affect them. We’re constantly working on new and better ways to collaborate with our tenants, but there are already loads of ways you can get involved in housing decision-making. Complete a survey, share more detailed ideas in a consultation, or join the conversation at a resident panel.
How we do participation at Camden
Our residents co-designed our new Engagement Strategy with us through a series of involved research activities, deep workshop discussions, and careful review sessions. That's how we know the strategy is guiding us the right direction.
The themes and solutions in the strategy are directly led by what our residents told us.
Check out our Housing Resident Engagement Strategy for yourself
Get involved in decision-making at Camden
Every one of our tenants should be able to have their voice heard, especially you! Here are just a couple of the ways you can get involved and start influencing the council decisions that affect you. Got questions? Our tenant participation team are here for you - get in touch at tp@camden.gov.uk and they'll help connect you with engagement opportunities to suit you.
Connect and shape your neighbourhood
When tenants come together, great things happen. From activating communal spaces to being involved in decision-making that impacts you, there are many ways to get involved and help make your estate a better place to call home.
Help us to improve housing and property services
There are several resident panels and committees to represent the interests of council tenants and leaseholders. Find out more about what’s discussed and opportunities to get involved.
Join us at a Neighbourhood Action Day
Our programme of local Action Days is all about including and listening to our residents and making council teams and services accessible to everyone.
Meet our Housing Customer Experience Oversight Panel
The residents on our oversight panel review data from complaints & feedback, hold our senior managers to account about learning and preventing future complaints, and help us make sure we’re responding well when a resident raises a complaint.
Some of our tenants’ achievements
These are just some of the ways Camden tenants have helped the council make better decisions recently...
Co-designing our new compensation policy
You told us the compensation we offered when we got something wrong didn’t always feel fair. So, we asked our Housing Customer Experience Oversight Panel to tear down our old compensation policy and build a new one with us.
We have co-designed a new “Housing Remedies Policy” with our resident panel members. It was approved by cabinet in July 2025, and we’ve been using it ever since. It’s available at Camden.gov.uk/complaints if you’d like to take a look.
Custom Building Safety Packs
You told us that our Building Safety Packs looked boring and the cover design didn’t show how the information had been curated specially for each building
We have launched a competition for residents to submit and vote on pictures of their building. The winning image for each block will form the new front cover of that block’s Building Safety Pack
Reporting repairs more easily
You told us that our online repairs reporting system was difficult to log in to, didn’t cover all repairs, and lacked basic functionality
We have designed, tested, redesigned, and retested a brand new online Housing Repairs Portal with members of our resident panels. It launched earlier this year, and we’ve kept adding more features since then, like live tracking of repairs
Neighbourhood Action Days
Every fortnight from May to October, we’ve brought dozens of different council services to meet residents where they are at our Neighbourhood Action Days. We invited tens of thousands of households to these events, and held meaningful conversations with over 1,000 residents – listening to people, taking on board what they think, and acting to provide the services our residents need in the way they need them.
Have your say
How can we improve our parks?
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. Local parks and open spaces are important for our physical and mental health. We’re working with the community to improve our local parks. A park is a place where everyone should feel safe and comfortable. Well designed parks are essential to the wellbeing of any community, which is why we are inviting you to have your say on the park you...
Report an issue in the borough
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. We are always interested in hearing about ways we can improve the city and make it a more enjoyable and safe place for everyone to live in. It is vital we hear from you when you experience problems or something you don't like around the city - click on the link below to let us know of any issues you have encountered so we can make Arlen Hill a...
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